The roles of administrative professionals in business are continually evolving.  This exciting and interactive masterclass is designed to provide you with the opportunity to review and develop your interpersonal and professional skills to maximise your effectiveness. 

• Enhance your skills to enable you to work at a higher level
• Appreciate the value and importance of your role
• Understand your business in order to work effectively
• Use communication skills to your advantage and to the benefit of your organisation
• Develop your interpersonal skills to improve your working practice

• Administrative professionals who want to develop and enhance their role within their organisation

• Build and improve upon existing skill sets
• Understand how to develop your role
• Write more effective correspondence
• How to give memorable presentations
• Become more proactive
• Understand ways in which you can expand your knowledge of the company and business area
• Learn ways to manage your manager
• Discuss interpersonal intelligence and how it can improve your working practice
• Be aware of how to take some control over your time and work output

This masterclass will be discussion based, giving you the opportunity to share your issues with the group. There will be activities, practical exercises and debate of real life situations. Delegates should be prepared to talk in depth about their role and to work with others to produce plans for the future.

By attending this masterclass, you will be able to return to work having learnt how to expand your role and deal with business situations more effectively.

You will also have the confidence to use these skills and thus raise your profile in your company. You will have an action plan to put into practice.

DAY 1 - Building on existing skills

• What is your role?
• Organisational skills
• Planning and prioritising
• Time management under pressure
• Customer service skills and telephone techniques

DAY 2 - Developing the role

• Discuss how you can expand your knowledge of the business
• Ways to become more proactive
• Take some control over your work load
• Cope with and take advantage of change in your work environment
• Goal setting

DAY 3 - The importance and value of communication skills

• Why are communication skills so important?
• Discuss ways to improve your confidence
• Talk about how to be more assertive in the workplace
• Improve your listening skills
• Write more effective business letters and e-mails
• Learn how to structure reports
• Tips to giving excellent presentations

DAY 4 - Managing your manager and raising your profile

• Image management
• Building an effective working relationship with your manager
• What is expected of you?
• Your working style
• Understand how to be effective in meetings
• Working as a team
• Learn to delegate
• Using your skills to enable your manager to concentrate on his/her priorities

DAY 5 - Interpersonal intelligence

• Understanding people
• Expressing yourself with clarity
• Asserting your needs
• Giving and receiving feedback
• Influencing skills
• Resolving conflict
• Being a team player
• Being flexible