ITIL Foundation Training

Code

IT-795

City

Jeddah

Hotel

Hotel Meeting Room

Price

2750 $

Start

2025-07-06

End

2025-07-10

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Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
Making scientific evaluation to the trainee (before and after)
Brainstorming and role-playing
Using case studies related to the scientific material being delivered and the trainees' work.
The participants get the scientific and practical material printed and on CDs and Flash memories.
Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.

In this course, you will learn the following:

The ITIL 4 end-to-end IT/digital operating model.
How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.
The impact of technology and IT teams in a broader business strategy.
Prepare for and pass the ITIL 4 Foundation certification exam.
Identify opportunities to develop IT practices using ITIL guidelines.
Interact with IT teams using ITIL 4 terminology and concepts.
Explore the service value chain and IT service management practices.
Recognize the importance of IT and business integration.
Continue learning and face new challenges with after-course one-on-one instructor coaching.

Outline

1: Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

Service Value System (SVS) and Service Value Chain
Organizations
Service Provisioning and Consumption
Customers, Users, Sponsors, and Other Stakeholders
Services, Products, and Service Offerings
Service Relationships
Value, Outcomes, Costs, and Risks
Utility and Warranty

2: The Four Dimensions

Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes

3: The Service Value System

Opportunity, Demand, and Value
Guiding Principles
Governance
ITIL Practices
Continual Improvement
Organizational Silos

4: The Service Value Chain

Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support
Inputs of the SVS: Opportunities & Demand
Outcome of the SVS: Value
Addressing the Challenges of Silos

5: The Seven Guiding Principles