Quality Customer Service for Supervisors and Managers

Code

SM-102

City

Milan

Hotel

Hotel Meeting Room

Price

4750 $

Start

2025-03-31

End

2025-04-04

Inquiry

Send to Friend

Re-Connect

Tailored Courses

Download Brochour

Place of the session

Other Dates

A tailored course application form

Name

Employer Name

Country

City

Mobile Number

Work Phone Number

E-mail

Message

Inquiry form

Full name

Employer Name

Country

City

Mobile Number

Work Phone Number

E-mail

Message

Application Form

Full Name

Company

Country

City

Mobile Number

Work Phone Number

E-mail

Payment Method

Invoice Recipient Information

Full Name

Work Phone Number

Mobile Number

Work Address Details

E-mail

Provide us with your details and the team will contact you

Send to a friend

Please fill in all the fields below and a link will be sent to your e-mail when you click it. You will be redirected to the download page

Full Name

Mobile Number

E-mail

Please fill in all the fields below and a link will be sent to your email when it is clicked

Full Name

Mobile Number

E-mail

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
Making scientific evaluation to the trainee (before and after)
Brainstorming and role-playing
Using case studies related to the scientific material being delivered and the trainees' work.
The participants get the scientific and practical material printed and on CDs and Flash memories.
Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.

Course Description

Customer service is the foundation on which success and profitability can be built. Nowadays most organizations try to give better service than their competitors, by empower their employees at the customer interface to improve processes, procedures and tasks

This 5-day course covers the techniques and tools necessary to change the organization’s culture to be more “customer-focused” organization, and help the participant to develop "customer driven" attitudes and behaviors in customer service

Course Goal:

To enhance the participant’s knowledge, Abilities and Skills necessary to lead his team to service excellence and position his department for continuous success

Course Objectives:

By the end of the workshop the participant will be able to:

Understand Costs of satisfaction vs. unsatisfaction
Lead Change as a tool for leading teamwork and motivating customers
Create Supportive, less stressed work environment
Customer-oriented leadership

Course Outline

What is Quality Customer service;
Developing targets and processes
Allocating priorities
Costs of Customer Satisfaction vs. Dissatisfaction
Change as a Tool for Leading Teamwork and Motivating Customers
Supportive, Less Stressed Work Environment
Customer-Oriented Leadership

Who Can Benefit?

Supervisors and managers who lead a customer service team

Time Plan for the Training Program

Customer Service, Sales , Marketing Training Courses

Categoryes

Quality Customer Service for Supervisors and Managers

Time Plan for the Training Program

Categories

Other links

Search in site

Mailing List

Search for the certificate

Contact us

Working hours

About US